Return and Exchange Window
Within this policy framework, for Dash customers, you may request a return without giving a reason, or ask for an exchange, within 30 days after delivery; advance contact with Dash is required before dispatching a return or exchange, which is the stated customer standard.
Limited Return Categories
Under this customer-facing standard, custom products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns, and these exclusions do not reduce customer rights when goods arrive damaged, defective, incorrect, or incomplete or when law requires a remedy, which is the stated customer standard.
Refund Processing
Within this policy framework, posting by a financial institution can take longer than the merchant's processing window, while once a received return passes inspection, Dash issues the approved amount to the original payment method in 5-10 business days, which is the stated customer standard.
Prepaid Return Arrangements
Under this customer-facing standard, approved no-reason returns and exchanges are sent back at Dash's cost through a prepaid label or comparable arrangement; accordingly, the merchant also pays return shipping when an item is damaged, defective, incorrect, or incomplete.
Return Condition Standards
Under this customer-facing standard, under Dash's service standards, a deduction can apply solely where permitted and where unnecessary handling has reduced the item's condition; a return should include the product's accompanying parts and packaging when reasonably available, as reflected in this published policy.
Order Cancellation and Authorized Returns
To keep customer expectations clear, 877 Nevada St, Reno, Nevada, 89503, United States is the standard return location, but customers must wait for confirmed routing instructions; contact Dash to cancel before fulfillment ships because shipped orders must proceed through the Refund Policy, as reflected in this published policy.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydass.shop
Phone: 3255146254
Physical address: 877 Nevada St, Reno, Nevada, 89503, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)